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Since many of our products come from different location in the United States delivery
times vary. Many items ships next day. This means it will leave our
facility the day after you place your order. Many items take time to me manufactured
or built before they ship. If this is the case the lead time to leave the
facility will be 5-7 business days.
After the item has shipped, it usually will take 3-4 business days
to reach your location. Please reserve calling for status information until
these times are met. Tracking information is not always available because
your item may be drop shipped from a manufacturer.
Cancellations
If you wish to cancel an order please call our Customer
Service Department immediately! Please call 1-609-306-7933
20% Cancellation Fee/non-refundable shipping charges
In the event you cancel an order after the merchandise has been shipped and is en
route to you, you are responsible for all shipping charges incurred in the transaction
and a restocking fee of 20% (even if you do not accept
the delivery from the shipper).
Warranties & Returns
Everything we carry comes with at least a 90 day warranty.
Some items we carry are covered by a one or two year manufacturers
warranty. Any defective item may be returned within 90 days of the date of purchase.
We will replace or repair the defective item.
All freight on returned items is the responsibility of the buyer.
The buyer must contact our company before returning the defective item and obtain
a return authorization number. We can not accept returns without a return authorization
number.
Any item covered by an original manufacturer's warranty must be
returned to the manufacturer. We do not service warranties for these items.
Customer satisfaction is our priority and we want you to be completely satisfied
with your purchase.
Products can be returned or exchanged within 30 days of receipt in new and unworn
condition in their original packaging.
If you are not completely satisfied with your purchase you can return or exchange
the item within 30 days of receipt as long as the item is in new and unworn condition
inside its original packaging.
All items properly returned under this policy are eligible for a refund. We will
credit you for the total purchase price less any applicable restocking fees and
shipping/handling charges to and from our manufacturer’s facility.
Restocking fees vary between 10% - 30%.
Invoices
Because most of our products are shipped directly from the manufacturer, we cannot
include a packing receipt or invoice with the shipment of the products. We also
realize that many of our orders are sent as gifts to someone else, and we are sensitive
about including any documents that would reflect the price. This being the case,
the order confirmation that you received via e-mail serves as your official receipt.
If at any time you misplace or delete this e-mail, we would be happy to resend it.
Accepted Payment Methods
We accept and prefer VISA, Mastercard, American Express, Discover and EBAY
on our secure web server. We also accept PayPal, personal and cashier checks, and
money orders. Money orders, cashiers checks and personal checks must clear before
items are shipped. |