Hand Trucks R Us.com
Hand Trucks 'R' Us.com
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General Information

All shipping & handling is for Standard Ground Delivery Service within the 48 Contiguous States only.
Alaska and Hawaii Customers please contact our Customer Service Department at
sales@handtrucksrus.com for a shipping quote. 
In order to provide you with the absolute best prices available anywhere online or in stores, some items may be "drop shipped" from the Manufacturer (factory) or from their Warehouse Distribution Facility directly to you. If the item you order is stocked in multiple locations we will ship it from the closest source to you. Some products are shipped from locations offering only UPS Delivery Service while some branches also offer UPS, Fed-Ex, and USPO Delivery options.

Package Tracking Numbers
We will ship your package from the closest warehouse, whenever possible, to ensure the fastest delivery time. If your item is out-of-stock at the closest warehouse your order may be re-processed from an alternate, more distant warehouse location. This does not effect the shipping charge you pay! However, it may result in a delay in forwarding the shipment’s tracking number to you. You can request a tracking number from us, but please be patient while the correct tracking information is being obtained, which may take up to 4 OR 5 days.

Shippinig Information

Our orders are shipped by United Parcel Service via regular Ground Delivery Service or Fed-Ex Ground Delivery Service. Heavy items (200 lbs or more) and all Oversize items are shipped via Common Carrier/Truck Lines. Although UPS and Fed-Ex do not guarantee Ground Delivery Service to arrive within a specified time frame, typically they deliver goods from anywhere in the 48 states to anywhere in the 48 states, in 7-10 workdays. (Saturday & Sunday excluded) Deliveries during the busiest Holiday Seasons may take longer.
* Please note oversized  items that require a Common Carrier (freight company) shipping to a residential area may be subject to a residential delivery fee up to $100 levied by the freight company.  If a liftgate is required to deliver the item there may be a liftgate fee levied by the freight company.  Locations usually subect to these fees are (Schools, Military Bases, Churches, and Storage Facilities). 

Curbside Freight Delivery
We are happy to provide Curbside Freight Delivery by contracted freight carriers, which is the standard shipping method for items that are too large or heavy for shipment with normal package carriers. These deliveries require someone to be present during delivery and are made during normal business hours. The carrier will call you in advance to schedule a convenient delivery time.

What you should know:

Your order will arrive approximately 5-7 business days from the shipping date.

The delivery agent will call in advance to schedule a delivery appointment, generally within a 4-hour window.

Deliveries are made via truck Monday through Friday between 8 a.m. and 5 p.m.

Curbside deliveries are made to the driveway outside the house.

The delivery agent may require assistance for bulkier items. Transporting the item into the home or other area is the customer's responsibility. Individual drivers may provide some assistance, but Hand Trucks R Us cannot guarantee this additional service.

Delivery agents are not equipped to dispose of packaging materials.

Please note the street of access must be at least 10 feet wide with an overhead clearance of at least 14 feet. If the street is smaller than this, additional handling charges may apply. Contact our Customer Care Center about availability/pricing for additional services. 

Expedited Shipping Information:
Expedited Shipping such as Next Day Air, 2nd Day Air, and 3 Day Select is also available at an additional charge. Please contact our Customer Service Department for details & quotes at customerservice@handtrucksrus.com . If you specify any shipping method other than our standard Ground Delivery Service and return the item for any reason whatsoever, the additional shipping costs are non-refundable.
Additionally, if you chose an expedited shipping method such as Next Day, 2nd Day Air or 3 Day Select shipping and the shipper does not deliver it "on time", we can not refund the expedited shipping charges. Although UPS and Fed-Ex do a commendable job overall with their delivery performance, occasionally orders are delayed and even lost. This is beyond our control. The shippers do not reimburse for sub standard delivery performance and we are not liable for their actions.

Wrong Address Information:
If the address you gave us has any mistakes causing the delivery company to be unable to deliver the package, we will send your purchase again but you are responsible for any additional shipping charges.

Delivery Times

Since many of our products come from different location in the United States delivery times vary.  Many items ships next day.  This means it will leave our facility the day after you place your order.  Many items take time to me manufactured or built before they ship.  If this is the case the lead time to leave the facility will be 5-7 business days. 

After the item has shipped, it usually will take 3-4 business days to reach your location.  Please reserve calling for status information until these times are met.  Tracking information is not always available because your item may be drop shipped from a manufacturer.

Cancellations

If you wish to cancel an order please call our Customer Service Department immediately!  Please call 1-609-306-7933

20% Cancellation Fee/non-refundable shipping charges
In the event you cancel an order after the merchandise has been shipped and is en route to you, you are responsible for all shipping charges incurred in the transaction and a restocking fee of 20% (even if you do not accept the delivery from the shipper).

Warranties & Returns

Everything we carry comes with at least a 90 day warranty.

Some items we carry are covered by a one or two year manufacturers warranty. Any defective item may be returned within 90 days of the date of purchase. We will replace or repair the defective item.

All freight on returned items is the responsibility of the buyer. The buyer must contact our company before returning the defective item and obtain a return authorization number. We can not accept returns without a return authorization number.

Any item covered by an original manufacturer's warranty must be returned to the manufacturer. We do not service warranties for these items.

Return and Exchange Policy

Customer satisfaction is our priority and we want you to be completely satisfied with your purchase.
Products can be returned or exchanged within 30 days of receipt in new and unworn condition in their original packaging.

If you are not completely satisfied with your purchase you can return or exchange the item within 30 days of receipt as long as the item is in new and unworn condition inside its original packaging.

All items properly returned under this policy are eligible for a refund. We will credit you for the total purchase price less any applicable restocking fees and shipping/handling charges to and from our manufacturer’s facility. 

Restocking fees vary between 10% - 30%. 


Invoices
Because most of our products are shipped directly from the manufacturer, we cannot include a packing receipt or invoice with the shipment of the products. We also realize that many of our orders are sent as gifts to someone else, and we are sensitive about including any documents that would reflect the price. This being the case, the order confirmation that you received via e-mail serves as your official receipt. If at any time you misplace or delete this e-mail, we would be happy to resend it.



Accepted Payment Methods

We accept and prefer VISA, Mastercard, American Express,  Discover and PayPal on our secure web server.





 
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If you need further assistance or have questions regarding a product or an order, please click here.

Questions? Call 
1-866-508-4877

  Product Specialists are available:
  Mon-Fri 8:00 AM to 10:00 PM EST and
  Sat-Sun 9:00 AM to 7:00 PM EST

  Customer Service for existing orders:
  Mon-Fri 9:00 AM to 5:00 PM EST

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